Privacy Policy

This Privacy Policy describes how FurMyLife ("we", "us", or "our") collects, uses, stores, and shares information when you use our mobile apps on Apple App Store (iOS) and Google Play (Android), and related websites or services. By using FurMyLife, you agree to this policy. The same policy applies across platforms.

Canonical URL: https://furmylife.com/privacy-policy

We collect information you provide when you create an account, complete your profile, add pets, post in Community, chat with other users, report Lost & Found, upload photos or videos, subscribe, or contact support. This may include your name, email address, profile photo, account role (pet owner, vet, or trainer), and pet details such as breed, age, health notes, and vaccination records.

We also collect information automatically, including device type and identifiers, IP address, app interactions, crash or diagnostic data where enabled, push notification tokens (FCM), approximate or precise location when you allow it, in-app messages you send, purchase or subscription status processed by Apple or Google, and analytics events (for example via Firebase Analytics).

• Account & profile: name, email, photo, role
• Pet & health records you choose to enter
• Photos, videos, and media you upload (posts, reels, Lost & Found)
• In-app chat messages between users
• Location (when permission is granted) for maps, venues, and Lost & Found
• Device IDs and push tokens for notifications
• Usage and analytics data to improve the app
• Subscription / purchase status via Apple App Store or Google Play Billing (we do not store your full card number)

• Provide, maintain, and improve FurMyLife on iOS, Android, and web
• Authenticate you (including email/password and Google Sign-In where available)
• Send push notifications (reminders, alerts, messages) when enabled
• Enable Community, messaging, Lost & Found, QR tags, venues, and professional tools
• Process subscriptions and restore purchases via Apple or Google
• Analyze app usage (Firebase Analytics) to improve features and reliability
• Respond to support requests and send service-related emails
• Detect abuse, secure accounts, and comply with law

We do not sell your personal information. We may share it only as needed to operate FurMyLife:

• With other users when you post publicly, chat, share a pet profile, or configure QR visibility
• With vets or trainers you invite to view pet information
• With service providers acting on our behalf: hosting/API, Firebase (Analytics, Cloud Messaging), Google Sign-In, Google Maps / Places, and Apple or Google for payments and store services
• When required by law or to protect users' rights and safety

Pet profile information linked to a QR code is visible to anyone who scans that code, based on the privacy settings you configure for each QR code.

With your permission, we may collect approximate and/or precise location to show nearby venues, power Lost & Found maps, and attach location to posts when you choose. Location is not sold. You can revoke location permission in iOS Settings or Android app settings at any time.

With your permission, FurMyLife may access your camera or photo library so you can set profile pictures, upload pet media, create Community posts or reels, and attach images to Lost & Found reports. Media you upload may be stored on our servers and visible to others according to the feature and your settings.

If you use messaging, we process and store the content of your conversations so you and the other user can chat. Messages are not sold. Do not send sensitive information you would not want stored.

Paid features are billed by Apple (App Store) or Google (Play Billing). We receive purchase status and product identifiers needed to unlock features. Payment card details are handled by Apple or Google — not by FurMyLife directly. Manage or cancel subscriptions in your Apple ID or Google Play account settings.

We use industry-standard measures to protect your information, including HTTPS encryption in transit and secure storage practices. Passwords are hashed and never stored in plain text. No method of transmission over the Internet is 100% secure.

We retain account and pet data while your account is active and as needed to provide the service, resolve disputes, and meet legal obligations. You may request access, correction, or deletion of your personal data by emailing privacy@furmylife.com. We will respond within a reasonable time. Some data may remain in backups for a limited period after deletion.

FurMyLife is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately and we will delete it.

• Update profile and pet information in the app
• Control location, camera, photos, and notification permissions in system settings
• Request a copy of your data or account deletion via privacy@furmylife.com
• Opt out of non-essential marketing emails where offered (service emails may still be sent)
• On Android, review Play Store Data safety disclosures for FurMyLife

We may update this Privacy Policy from time to time. The "Last updated" date will change, and significant updates may be noticed in the app or by email. Continued use of FurMyLife after changes means you accept the updated policy. The current version is always available at https://furmylife.com/privacy-policy and in the app under Settings / More.